Orders may enter production shortly after they are placed, so we cannot guarantee changes or cancellations once an order has been submitted. If you notice a mistake, please contact us as soon as possible and we’ll check whether an update is still possible.

Please contact us as soon as possible. If your order has not yet entered production or shipping, we’ll do our best to update the address. Once an order is in production or has been shipped, changes may no longer be possible.

Our products are made to order, so production and delivery times vary depending on the product and destination. Estimated delivery times are shown during checkout where available.

If your order seems unusually delayed, please contact us at hello@picsandbabbles.com.

Shipping costs depend on your location and are calculated automatically at checkout.

Once your order has been shipped, you’ll receive a shipping confirmation by email. If tracking is available for your shipment, the email will also include a tracking link.

Some items may be produced and shipped from different locations, so parts of your order can arrive separately. Don’t worry if one item arrives before another. The rest of your order may still be on its way.

At the moment, we ship to the United States, Australia and Singapore. We hope to expand to more countries in the future.

All artwork and patterns are created by us in Germany. To bring our designs to life, we work with selected production and fulfilment partners, with production locations depending on the product and destination.

Most of our products are made to order, which means they are produced especially for you after an order is placed. This helps us avoid keeping large amounts of unnecessary stock.

We do our best to represent our products as accurately as possible. Colours may vary slightly depending on screen settings, materials and printing processes. As many items are made individually, small variations may also occur.

At the moment, we don’t offer personalized or custom-made products. All available designs and options can be found directly in our shop.

We’re sorry if something went wrong with your order. Please contact us at hello@picsandbabbles.com as soon as possible and include your order number, a description of the issue and, if possible, a photo.

We’ll review the issue and help arrange an appropriate solution.

As many of our products are made to order, we generally do not offer voluntary returns or exchanges for change-of-mind purchases.

This does not affect any statutory rights you may have, including applicable rights of withdrawal or rights relating to faulty or incorrect items. Please see our Refund Policy and Right of Withdrawal information for full details.

Applicable taxes are calculated at checkout based on your order and shipping destination. Any tax due will be shown before you complete your purchase.

Customs duties, import taxes or other fees may apply depending on your location and where your order is produced and shipped. Any applicable charges not collected at checkout are the responsibility of the recipient.

You can contact us athello@picsandbabbles.comor through our contact form. We’ll be happy to help with any questions about your order or our products.