Refund policy
REFUND POLICY
We want you to love your purchase.
All items are made to order, which means they are produced specifically for you once your order is placed. Because of this, we do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at:
hello@picsandbabbles.com
Please include:
• your order number
• a description of the issue
• clear photos of the item
We will review your request and offer a replacement or refund where appropriate.
RETURNS
We do not accept returns for:
• change of mind
• incorrect size or selection
• minor color differences due to screen settings
As all products are made to order, returns are only possible where required by applicable law.
EU CUSTOMERS
If you are located in the European Union, you may have additional rights under consumer protection laws. Please refer to our "Right of Withdrawal (EU Customers Only)" page for more information.
SHIPPING ISSUES
We are not responsible for:
• delays caused by shipping carriers
• customs fees, import duties, or taxes
• incorrect shipping addresses provided at checkout
If a package is returned due to an incorrect address, reshipping costs may apply.
LOST PACKAGES
If your order appears lost, please contact us and we will assist you in locating it with the shipping provider.
CONTACT
If you have any questions, feel free to reach out: