Returns & Refunds

We want you to be happy with your Pics & Babbles Studio purchase. Please review the product description, dimensions, colour options and delivery information carefully before placing your order.

Our products are produced after an order is placed. Unless required by applicable law, we do not offer voluntary returns or exchanges for change of mind, accidental purchases or incorrect product selections.

Nothing in this policy excludes or limits any rights you may have under mandatory consumer protection law in your country or region.

Returns and Exchanges

Unless required by applicable law, we do not accept returns or exchanges solely because:

• you changed your mind;

• you ordered the wrong product, colour, design or size;

• you no longer want the product;

• you placed the order accidentally; or

• the product does not match a subjective expectation that was not part of the product description.

Please check all product details carefully before completing your purchase.

If mandatory consumer protection laws in your country or region provide you with additional cancellation, return, refund or other rights, those rights remain unaffected by this policy.

Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, materially different from its description or you receive the wrong item, please contact us promptly at hello@picsandbabbles.com.

Please include, where applicable:

• your order number;

• a description of the issue;

• clear photographs showing the entire product;

• close-up photographs showing the damage or defect; and

• photographs of the packaging and shipping label where relevant.

Please retain the product and its packaging until we have reviewed your claim. Do not return an item before receiving return instructions from us.

If your claim is valid, we will provide an appropriate remedy. Depending on the circumstances and applicable law, this may include a replacement, repair, partial refund or full refund.

We may not require a damaged or defective item to be returned where a return would be unnecessary or disproportionate.

Minor Variations

Because products are manufactured individually, minor variations in colour, placement, scale, texture or finish may occur between the product displayed on screen and the physical product.

Colours may also vary depending on screen settings, printing processes and production materials.

Minor variations of this nature are not necessarily considered defects, provided that the product materially corresponds to its description.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order cannot be delivered because the address provided at checkout was incorrect or incomplete, additional production or shipping charges may apply before the order can be sent again.

If you notice an address error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or been shipped.

Lost or Delayed Orders

Delivery dates shown in our store are estimates unless expressly stated otherwise.

If your order appears to be lost or substantially delayed, please contact us at hello@picsandbabbles.com with your order number.

We will investigate the shipment with the relevant shipping carrier and/or production partner and provide an appropriate resolution where required.

Customs, Duties and Import Charges

International orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for any applicable import duties, taxes or customs charges.

Customs processing may also cause delivery delays that are outside our direct control.

Refunds

Approved refunds will normally be issued to the original payment method unless otherwise agreed or required by applicable law.

Processing times after a refund has been issued may vary depending on the payment provider or financial institution.

Shipping charges are generally not refundable for voluntary returns or customer ordering errors unless otherwise agreed or required by applicable law.

Mandatory Consumer Rights

Consumer protection laws vary between countries and regions.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any consumer right or remedy that cannot legally be excluded, restricted or modified under applicable law.

Where mandatory consumer protection law conflicts with this policy, the mandatory legal provisions will apply.

Contact

For questions concerning returns, damaged or defective products, or refunds, please contact:

Pics & Babbles Studio GbR
Erwin-Brünisholz-Weg 22
67071 Ludwigshafen am Rhein
Germany

Email: hello@picsandbabbles.com